Volunteer Agreement

Volunteer Agreement Form

We appreciate you volunteering with us and want to ensure that your volunteer experience with us is a rewarding and positive one. This agreement sets out our commitment to you and what we ask from you, it is not intended to be legally binding and may be stopped at any time by either party. You should also be provided with a volunteer role description and handbook.

Phoenix Rehoming is committed to:

  • Giving you a positive experience.
  • Providing you with information and support when you start your role to introduce you to how the organisation works and your role in it.
  • Providing the name of person(s) who will be your point of contact whilst volunteering.
  • Providing support throughout your volunteer experience by regular online chat forums, telephone calls, emails and meetings (if deemed suitable and/or appropriate) with Trustees and other Volunteers.
  • Explaining the standards we expect; to encourage and support you to achieve and maintain them.
  • Being flexible in relation to your volunteering hours, recognising your need for holiday time and other commitments.
  • Honouring the time commitment you have agreed to give us and not to expect more from you unless offered and agreed.
  • Providing training (if a training need has been identified) required to undertake the role.
  • Reimbursing agreed veterinary expenses, in accordance with our terms and conditions.
  • Provide information relating to our Public Liability Insurance Policy. Taking necessary steps and precautions to stay safe whilst volunteering within your own home.
  • Ensuring that you are treated fairly and in accordance with our Equality and Diversity Policy.
  • Trying to resolve fairly any issues or difficulties you may have whilst you volunteer with us before they become problems. In the event of an unresolved problem, to offer an opportunity to discuss the issue in accordance with the relevant policies.
  • Following up on any feedback or questions you may have regarding your involvement as a volunteer.
  • Ensuring that all volunteers understand and respect the handling of personal data and information, in accordance with our Data Protection, Confidentiality and Social Media policies and guidance.

The volunteer (named below) is committed to:

  • Performing my volunteering role to the best of my ability
  • Meeting time commitments as agreed, but giving as much warning as possible if I cannot do so
  • Following Phoenix Rehoming policies and procedures
  • If applicable, ensure that I inform my car insurance company if I collect/deliver dogs or donations in my own vehicle as part of my volunteering
  • Return any equipment including crates, leads, harnesses, collars, bowls when I end my volunteering

This agreement is intended to be binding in honour only and not intended to be a legally binding contract between. The agreement may be stopped at any time by either party.

We would like to take this opportunity to thank you for committing your time and experience to the role and hope that it will be a rewarding and enjoyable experience. Welcome to Phoenix Rehoming!